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The trip was marvellous. The hotels in Paris and in the Dordogne were magnificent. Also was the guide, who spent all afternoon with us. Such an enthusiastic, knowledgable and surprisingly young man. Thank you for a great holiday. Jacky Hupert, Melbourne
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What Our Travellers SayWhen clients have a great travel experience we feel that our mission has been accomplished. The following are extracts from our clients' letters, emails and postcards in recent times. Thank you for allowing us to publishing them. The internet does not hold the same magic or provide the same excitement and anticipation of a new adventure which commences with a visit to your office. Stephanie, it seems every suggestion you made was a winner. Thank you so much for your assistance and when we next go overseas I will definitely be contacting you. Simply sensational - we have earbashed our friends with many stories. Your recommendations were spot-on. Look forward to future travel to be organised by you. Just returned from our wonderful cruise with"Windstar" around the Greek Islands. Our expectations were more than exceeded. Thank you Tracey. your assistance and recommendations were invaluable. It has always been a delight to be involved with Mary Rossi Travel because of the lovely family atmosphere. Grazie, Grazie, Grazie! Never did our family think that our tastes, interests and ideas could be so well translated by Mary Rossi Travel into such a magnificent holiday and unforgettable experience. Thank you for the wonderful way you organised our tour to Norway, Holland and Denmark. It was absolutely fantastic. Everything went like clockwork - just the way you had planned it. Everyone has been impressed with the level of service we have been receiving from your company. Your staff's level of competence in customer service is to be highly complimented. Thank you so much as it has made my job a lot easier to coordinate everyone's flights, accommodation etc. and keep a handle on all the others areas I have to deal with! We had a royal welcome at our hotel where we had a beautiful room... They told us that they had to make sure everything was perfect for us because we had a most meticulous travel agent! Many thanks for all you did." It was refreshing to deal with a person who takes the time and effort to ensure the client's needs are properly addressed. Thank you very much for your excellent organisation of our recent football tour to New Zealand. Your staff's professional service and helpful support is a credit to the travel industry. The parents of the boys who travelled on the trip have been singing the praises of the great work done by Mary Rossi Travel. It's only now that I have had a moment to review your pack of materials and realise what an amazing effort you have put in to ensuring that Amanda and I head off to Italy with the best-laid plans. The extent of your extraordinary capabilities is obvious in our itinerary and we are very grateful for all your help. Your excellent recommendations for hotels and itinerary, and your smooth arrangments, played a great part in our having such an enjoyable holiday... We had a wonderful time in Ireland. Thank you for organising such a lovely holiday that Mum and I will talk about forever. Our every request was met with ease, and your attention to detail was flawless. We left already relaxed feeling confident that all had been arranged perfectly. Our next trip is to Africa, and I know whom I will be contacting. Thank you Mary Rossi Travel, and in particular, Christine. Thanks to the personalised and professional services of Mary Rossi Travel we enjoyed every day of our well-prepared Italian holiday. Everything was perfect, from accommodation and tours to restaurants, sights and shopping! Travelling in Dubai with Cass as our guide was a fabulous experience - she was knowlegable and most helpful and had arranged a very interestng itinerary. Her organisation of our tour was efficient, no fuss and lots of fun. The accommodation was very luxurious PLUS - she certainly knew where to shop!!! ..
Mrs Maggie O'Halloran - Neutral Bay, NSW
Thank you very much for all your excellent work. Everything just went like clockwork and our enjoyment of our holiday was so enhanced by not having to worry. We have taken quite a few overseas trips, be we have never been fortunate enough to have such an efficient, innovative and enthusiastic travel agent. The trip was marvellous. The hotels in Paris and in the Dordogne were magnificent. Also was the guide, who spent all afternoon with us. Such an enthusiastic, knowledgable and surprisingly young man. Thank you for a great holiday. The holiday was fabulous... You certainly stand out in a class of your own among other travel consultants. Your place (town and hotel) selections were excellent, and it was so nice to have it all organised and running so smoothly. All we had to do was follow that itinerary (when we came down from the clouds). Thank you so much for organising the most wonderful holiday in New Zealand. We were so impressed with how quickly and professionally you dealt with everything. We had a perfect holiday and it is all thanks to you. You're the best Cas! I felt totally safe, pampered and thanks to your impeccable taste I have timeless pieces of jewellery that are making friends green with envy! Dubai is a real surprise package and you made it so much fun. I loved every minute of it...
Deborah Kerr, Lane Cove NSW
Thank you so much for all your help and patience in getting me ready for my big trip. I know it will be wonderful. Your organisation has been spot-on. Thank you for arranging such a great trip. We have been very spoiled on the Seabourn Pride. Thank you for organising such a fantastic honeymoon. Your attention to detail was excellent and your recommendations brilliant. It was without a doubt a once in a lifetime experience. We had a wonderful time - and a lot of the success is due to all the planning you did for us. Everything has gone like clockwork, thanks to your meticulous organisation. Your attention to detail always makes our holidays run smoothly. Thank you. Many thanks are due for your wonderful expertise in arranging all of the details of our fabulous holiday. We regularly extolled your virtues as yet another train trip/hotel reservation slipped neatly into place. Now that the tour is over and so successfully, I wanted to let you know how much everyone in the group appreciated the work of Sue Aitkin and how thoroughly reliable and meticulous she was in all her dealings with them. Thanks for putting her on our case. Thank you for your terrific advice and assistance that made the trip so enjoyable. We loved the Hotel de Russie. The staff was wonderful and the pool and garden were a welcome oasis in a Roman heatwave. The management and staff at Mary Rossi Travel welcome the opportunity to work with you for all your travel needs. For more information please call us in Sydney on (02) 9957-4511 or email us. |
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