Why book with a travel agent? The Milestone Hotel, London

Why book with a travel agent ?

With an enormous range of options to book your travels online, why wouldn’t you? There are many reasons – but this time we’re focusing on just one.. the contacts your Mary Rossi Travel advisor has to enhance your travel experience!

Your advisor (in the below case Esther Fraser in our Lindfield office) has spent many years developing an extensive network of contacts in luxury hotels around the world through Virtuoso and our other luxury travel providers.  These contacts mean the very best attention to detail, service and added extras for you when you book your travel with us.

Below is just one example of what you could encounter during your stay when you book with us – this time it’s our clients who recently stayed at The Milestone Hotel in London.

This is a personal email between Esther and the Guest Relations Manager.  We’ve shared it with you to get you thinking (if you’re not already in the know..) about why your travel advisor is your best friend when you book your next trip.

Now you don’t get this kind of treatment when you book online!

Dear Esther,

I hope this finds you well, this is just a short note to let you know that your valued clients; Mr and Mrs K arrived safely at the hotel this afternoon after their long flight over from Australia. My fabulous team and I were personally on hand to meet them upon arrival and ensured they were settled in comfortably in to their new ‘home away from home’ for the evening. We placed some lovely personalised gifts in their room for them plus they will of course receive all of the added Virtuoso amenities throughout their time spent with us.

On this occasion we were able to upgrade Mr and Mrs K to one of our Grand Master Suites which as you can imagine they were delighted to hear. The Kensington Garden Suite is one of our newly refurbished Duplex suites with the most fabulous view over Kensington Palace and the Gardens. This Suite even has a little balcony so the couple can enjoy the glorious sunshine here in London for the evening. Pedro our Hotel Butler had the pleasure of refreshing Mr and Mrs K’s memory of the Hotel as it has been a few years since their last visit and he then showed them up to the suite. Shortly after they had gone upstairs I gave them a call and was delighted to hear that they had settled in comfortably.

Even though the couple are only with us for one evening before meeting friends tomorrow, rest assured that they were introduced to the whole team here at The Milestone and who will be on hand to assist them with anything that they should need throughout their stay. Tim and Jose are both working on the concierge desk today and together they have a whole wealth of knowledge of this amazing city.

Please do not hesitate to contact myself or any member of the team at any time should you require any further assistance, however please do rest assured that your clients are in the very best hands possible and are set to have an incredible stay not only at The Milestone Hotel, but in London in general.

Best wishes,
PB
Guest Relations Manager

Your Virtuoso Amenities at The Milestone Hotel for 2018 :

  • Upgrade on arrival, subject to availability
  • Complimentary full English breakfast daily for up to two in-room guests
  • $100 USD equivalent Food & Beverage credit to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full).
  • Suite Bookings 3 or more nights or any apartment bookings of 5 or more nights a one way airport transfer to/from London Heathrow to Milestone will be included as additional amenity.
  • Early check-in/late check-out, subject to availability
  • Complimentary Wi-Fi

If you would like to book your stay at The Milestone Hotel, please contact an advisor in Lindfield on 9416 4107 or in Neutral Bay on 9957 4511