When clients have a great travel experience we feel that our mission has been accomplished. The following are extracts from our clients’ letters, emails and postcards in recent times. Thank you for allowing us to publishing them.
“I’m writing to applaud Kate McLean and your company for all your great work helping us deal with the back lash of our cancelled trip to Europe in June this year. While planning our trip Kate was very attentive and professional and went out of her way to help us plan what could have been a very enjoyable holiday. Since then the pandemic has forced us to cancel our trip. Once again Kate has gone out of her way to follow up with refunds where ever possible. We’ve said to Kate although we couldn’t travel to Europe this year with Mary Rossi Travel we will be certainly coming back to her and your company to plan another trip hopefully in 2021. Keep up the great work! L.D. Sydney
“Sally, we appreciate your professional service and assistance during these challenging times, and look forward to future bookings with you when this sad issue is finally over. Keep well. Cheers.” B&F W. Sydney
“Esther, Thank you for your excellent service and follow up. We look forward to rebooking on Seabourn as soon as this dam Coronavirus goes away its getting a bit scary. We have cancelled our Europe trip for 2020 can only now look forward to 2021.” M.T. Sydney
“Our European holiday was just perfect! We had the best time so THANK YOU for your help!!!”
Jennifer Hawkins & Jake Wall, Sydney
“Tina I do believe you have outdone yourself! Jackson and Lauren were both so thrilled to have such a fuss made of them both on their special honeymoon dinner and of course overindulged to the point of having “food fever”. Thank you once again for making their honeymoon so special”. David Gallaway, Sydney
“Kate, we could not rave on more about this trip. Everything was brilliant. You have to promise that you will never retire so that I can always book my holidays with you. You are an absolute treasure”. Lisa Taylor, Sydney
“Gai, I just wanted to say thank you so so so much for planning such an amazing trip for us! We seriously had the most amazing honeymoon ever and have so many great memories we’ll never forget! The safaris were so unbelievable and we saw so many animals every time! The rest of the trip was just perfect too and we loved every second – best holiday ever! And the surprise helicopter ride and dinner at cape grace hotel blew my breath away, so good. Thanks so much again, we really appreciated all your help!” Sean and Corinne Keating, Sydney
“My wife and I have just returned from yet another memorable Seabourn cruise organised for us by Mary Rossi and Esther Fraser in particular. Esther has been organising cruises and other forms of overseas travel for more than four years for us and other members of our family and her unfailing advice, service and responsiveness have not only ensured that our trips have gone smoothly but, in each case, they have encompassed that little extra. Esther is always prepared to go the additional yard and she does so with good humour, patience and a great understanding of our likes and dislikes. No better example of her help and support occurred two years ago on a cruise ship when my wife had to be evacuated with a life threatening illness that resulted in major surgery and hospitalisation in Norway. Esther worked expertly and tirelessly to ensure we were able to return to Australia as smoothly as could be expected given the circumstances. She is the reason I recommend Mary Rossi Travel to friends and colleagues.
Bill Mackarell, Sydney
“Kate, this holiday has been amazing – thank you. The hotels are fantastic & the service has been absolutely fantastic – the extra benefits have been amazing. I have been so well looked after. The wine tasting at Lake Como was exceptional – with food to accompany the wine! A truly memorable holiday.”
Robyn Brook, Sydney
“You certainly are amazing and have gone above and beyond for us. You have provided outstanding service and we are extremely grateful for your wonderful attention to our needs”
Dianna Alcorn, Sydney
“Thank you Esther! The itinerary and supporting documents worked perfectly. It is just so good when a true professional is involved. Thank you again for organising me”. Barbara
“Thank you so much Gai for helping us organise and plan our holiday. We had a fabulous time. All hotels you booked for us were in great locations close to restaurants, bars, public transport and sights to see. We look forward to your help planning our future trips away”.
Kate and Bill
“Thank you very much for organising our trip to Likuliku….Everything just ran smoothly – thanks to you, we talked to other people staying at the resort who organised their own arrangements and things did not go so smoothly. We dropped, flopped, read, snorkelled, walked, slept, ate, kayaked, drank a few cocktails, slept some more and had an absolutely fabulous time…..Again thank you for everything including your perseverance and patience”
All right Gai, you’re a genius. We have just been sitting outside in the brasserie at the Grand Hotel in Bordeaux sipping “le white wine” and eating “le snack”. Prior to that we were at reception being upgraded to a Junior Suite (1200 euros a night according to the list on the wall), with free everything that moves in the hotel. The smiling concierge then got us a table at La Tupina – probably the most famous restaurant in the place, on a Saturday night. Anyway, thanks heaps and be assured that the Virtuoso brand is alive and well en Bordeaux. You’re a champion.
Phil and Robyn, Sydney
“As always your assistance and extreme patience in booking our trips is greatly appreciated. Tina, you’re the best without a doubt!”
David Gallaway, Sydney
“We had THE BEST HOLIDAY!!! There was not one hitch. We would happily book with you again. Thanks so much for everything Kate!”
“The trip was fantastic – the accommodation you secured for us was fabulous – we felt like locals – especially in Rome where our apartment was seriously about 10 metres from the Pantheon and across the road from the best coffee I have ever had in my life. Everything ran like clockwork so thank you for everything you did in making the arrangements. I will never leave Australian shores again without asking you (Mary Rossi Travel specialist Kate McLean) to arrange our holiday for us!!!
Fiona Reid, Sydney
“Thanks Tina for making ALL our holidays run so smoothly! We appreciate the tremendous effort you put into our arrangements”.
Cathy and David
“Our trip was perfectly planned from start to finish with consideration given to the diverse needs of my family as well as some practical suggestions to make things easier. Communication was brilliant and nothing was a drama – even when I had to change dates! Marcela is always friendly and professional and takes the time to ensure she understands what I am after before and during planning of the trip. Thanks again for helping me with another fabulous holiday!” G.P.
“Thank you for the wonderful job you have done with our trip. It has exceeded our expectation, looking forward to another.”
Maria and Victoria, Sydney
“In terms of using a travel agent, I hope the following outlines why it was so good to have you do our arrangements. We simply would not have found places as good, or got the value or stress relieving connections that we did without you. We will recommend you to anyone who’ll listen, and are grateful for your expert contribution. It is simply a naive fallacy to believe that something like the experience we had could have been put together over the internet without expertise such as yours.
Wayne Jeff, Sydney
“Thanks Tina for making ALL our holidays run so smoothly! We appreciate the tremendous effort you put into our arrangements.
Cathy and David, Sydney
“We just wanted to say thank you so much for helping to make our honeymoon so special. We had an amazing time and really appreciate the extra assistance while we were in Waikiki. We look forward to planning our next holiday with you”.
Paul and Cat, Sydney
“Hi Kate, I have so much travel planned this year – don’t know whether I’m coming or going. Thank you for all your assistance with our many trips. It would be impossible to stay on top of it all without you!”
Angela Whitbread Rossi, Sydney
“We are happy clients of Mary Rossi Travel. Esther’s enthusiasm for travel is obvious, and her knowledge and experience have been invaluable in helping us plan many memorable trips around the world. We look forward to future adventures with Mary Rossi Travel.. Kathleen and Michael Hamar, Mosman
“I wanted to thank you and Mary Rossi Travel for the superb service you have given me and my mother for our forthcoming cruise and holiday. Your responsiveness, professionalism and friendliness have been exceptional and I have already begun recommending you and Mary Rossi Travel to my friends and colleagues.
Andrew O’Connor, Sydney
“Thank you for your wonderful work this year and all the trouble you went to, to make our dream a reality. Thank you for your professionalism but most of all your friendship. Bernadette Phillips, NSW
“Since we moved to Mary Rossi Travel some 2 years ago, we have not looked back…They are a professional, honest and hard-working agency, always ensuring that our company receives the best in corporate travel. Vicki Grant, PA to MD – Namco Bandai Partners Australia Pty Ltd.
“The internet does not hold the same magic or provide the same excitement and anticipation of a new adventure which commences with a visit to your office. K.B, Sydney.
“I have not stopped telling our friends and anyone who will listen about Mary Rossi Travel. L Brenner, Bellevue Hill.
“It seems every suggestion you made was a winner. Thank you so much for your assistance and when we next go overseas I will definitely be contacting you”. Lynne Hunter-White, NSW.
“Simply sensational – we have ear-bashed our friends with many stories. Your recommendations were spot-on. Look forward to future travel to be organised by you. RV, Sydney.
“Just returned from our wonderful cruise with”Windstar” around the Greek Islands. Our expectations were more than exceeded. Thank you. Your assistance and recommendations were invaluable. Anne and Greg Fulcher, NSW.
“It has always been a delight to be involved with Mary Rossi Travel because of the lovely family atmosphere. Bob Hanley, NSW.
“Marcella, I cannot thank you enough for everything you have done to plan and prepare the most wonderful trip for us. Your attention to detail and the way you go above and beyond to create the most amazing holidays is incredible. You truly know how to make dreams become a reality for which I will never be able to thank you. I have loved our daily emails which I always looked so forward to opening and appreciate our friendship. I look forward to planning our next family holiday when we return. Again my heartfelt thanks for everything.” B.P. Bathurst
“Working with Marcela has been a real pleasure. She is knowledgeable and responsive. No question or request has been too hard for her”. P.H.
“Grazie, Grazie, Grazie! Never did our family think that our tastes, interests and ideas could be so well translated by Mary Rossi Travel into such a magnificent holiday and unforgettable experience. Julie Peterson, Turramurra.
“Thank you for the wonderful way you organised our tour to Norway, Holland and Denmark. It was absolutely fantastic. Everything went like clockwork – just the way you had planned it. Lyall and Eve Hamilton, Coffs Harbour.
“Everyone has been impressed with the level of service we have been receiving from your company. Your staff’s level of competence in customer service is to be highly complimented. Thank you so much as it has made my job a lot easier to coordinate everyone’s flights, accommodation etc. and keep a handle on all the others areas I have to deal with! Stella McWiggan, North Sydney.
“We had a royal welcome at our hotel where we had a beautiful room… They told us that they had to make sure everything was perfect for us because we had a most meticulous travel agent! Many thanks for all you did.” Michael and Sue Wayland.
“As a single traveller I could not have hoped in my wildest dreams to have been looked after so well and to enjoy the company of such a diverse range of fellow travellers. Jane Healey, Living Italy.
“It was refreshing to deal with a person who takes the time and effort to ensure the client’s needs are properly addressed. Scott Howell, Sydney.
“Thank you very much for your excellent organisation of our recent football tour to New Zealand. Your staff’s professional service and helpful support is a credit to the travel industry. The parents of the boys who travelled on the trip have been singing the praises of the great work done by Mary Rossi Travel. Peter Franks (Headmaster of Wyvern House, Newington Grammar School).
“It’s only now that I have had a moment to review your pack of materials and realise what an amazing effort you have put in to ensuring that Amanda and I head off to Italy with the best-laid plans. The extent of your extraordinary capabilities is obvious in our itinerary and we are very grateful for all your help. CN, Auckland, New Zealand.
“Your excellent recommendations for hotels and itinerary, and your smooth arrangments, played a great part in our having such an enjoyable holiday…. Peter and Jenny Garrety, Cammeray.
“We had a wonderful time in Ireland. Thank you for organising such a lovely holiday that Mum and I will talk about forever. Our every request was met with ease, and your attention to detail was flawless. We left already relaxed feeling confident that all had been arranged perfectly. Our next trip is to Africa, and I know whom I will be contacting. Thank you Mary Rossi Travel. Elizabeth Muller, Dural.
“Thanks to the personalised and professional services of Mary Rossi Travel we enjoyed every day of our well-prepared Italian holiday. Everything was perfect, from accommodation and tours to restaurants, sights and shopping! Julie Peterson, Turramurra.
“Travelling in Dubai with Cass as our guide was a fabulous experience – she was knowlegable and most helpful and had arranged a very interesting itinerary. Her organisation of our tour was efficient, no fuss and lots of fun. The accommodation was very luxurious PLUS – she certainly knew where to shop!!! Mrs Maggie O’Halloran – Neutral Bay, NSW.
“Thank you very much for all your excellent work. Everything just went like clockwork and our enjoyment of our holiday was so enhanced by not having to worry. We have taken quite a few overseas trips, be we have never been fortunate enough to have such an efficient, innovative and enthusiastic travel agent. Liz and Bob Green, Tamworth. ”
The trip was marvellous. The hotels in Paris and in the Dordogne were magnificent. Also was the guide, who spent all afternoon with us. Such an enthusiastic, knowledgable and surprisingly young man. Thank you for a great holiday. Jacky Hupert, Melbourne.
“The holiday was fabulous… You certainly stand out in a class of your own among other travel consultants. Julie Johns, Frenchs Forest.
“Your place (town and hotel) selections were excellent, and it was so nice to have it all organised and running so smoothly. All we had to do was follow that itinerary (when we came down from the clouds). Michael and Gabrielle Leahy, Killara, NSW.
“Thank you so much for organising the most wonderful holiday in New Zealand. We were so impressed with how quickly and professionally you dealt with everything. We had a perfect holiday and it is all thanks to you. KM, Adelaide.
“You’re the best Cas! I felt totally safe, pampered and thanks to your impeccable taste I have timeless pieces of jewellery that are making friends green with envy! Dubai is a real surprise package and you made it so much fun. I loved every minute of it…. Deborah Kerr, Lane Cove NSW.
“Thank you so much for all your help and patience in getting me ready for my big trip. I know it will be wonderful. Joanne Kelly. ”
Your organisation has been spot-on. Thank you for arranging such a great trip. We have been very spoiled on the Seabourn Pride. Caroline Kennedy, Collie NSW.
“Thank you for organising such a fantastic honeymoon. Your attention to detail was excellent and your recommendations brilliant. It was without a doubt a once in a lifetime experience. Gerard and Roisun Meehan.
“We had a wonderful time – and a lot of the success is due to all the planning you did for us. Linda Jones.
“Everything has gone like clockwork, thanks to your meticulous organisation. Your attention to detail always makes our holidays run smoothly. Thank you. Bee Moignard, Melbourne.
“Many thanks are due for your wonderful expertise in arranging all of the details of our fabulous holiday. We regularly extolled your virtues as yet another train trip/hotel reservation slipped neatly into place. David and Jane Turner.
“Now that the tour is over and so successfully, I wanted to let you know how much everyone in the group appreciated the work of Sue Aitkin and how thoroughly reliable and meticulous she was in all her dealings with them. Thanks for putting her on our case. JB, Sydney.
“Thank you for your terrific advice and assistance that made the trip so enjoyable. Rob Schwarzer, Sydney.
“We loved the Hotel de Russie. The staff was wonderful and the pool and garden were a welcome oasis in a Roman heatwave. RV, Cremorne.