“I’m writing to applaud Kate McLean and your company for all your great work helping us deal with the back lash of our cancelled trip to Europe in June this year. While planning our trip Kate was very attentive and professional and went out of her way to help us plan what could have been a very enjoyable holiday. Since then the pandemic has forced us to cancel our trip. Once again Kate has gone out of her way to follow up with refunds where ever possible. We’ve said to Kate although we couldn’t travel to Europe this year with Mary Rossi Travel we will be certainly coming back to her and your company to plan another trip hopefully in 2021. Keep up the great work! L.D. Sydney
“Sally, we appreciate your professional service and assistance during these challenging times, and look forward to future bookings with you when this sad issue is finally over. Keep well. Cheers.” B&F W. Sydney
“Esther, Thank you for your excellent service and follow up. We look forward to rebooking on Seabourn as soon as this dam Coronavirus goes away its getting a bit scary. We have cancelled our Europe trip for 2020 can only now look forward to 2021.” M.T. Sydney
“Our European holiday was just perfect! We had the best time so THANK YOU for your help!!!”
Jennifer Hawkins & Jake Wall, Sydney
“Tina I do believe you have outdone yourself! Jackson and Lauren were both so thrilled to have such a fuss made of them both on their special honeymoon dinner and of course overindulged to the point of having “food fever”. Thank you once again for making their honeymoon so special”. David Gallaway, Sydney
“Kate, we could not rave on more about this trip. Everything was brilliant. You have to promise that you will never retire so that I can always book my holidays with you. You are an absolute treasure”. Lisa Taylor, Sydney
“Gai, I just wanted to say thank you so so so much for planning such an amazing trip for us! We seriously had the most amazing honeymoon ever and have so many great memories we’ll never forget! The safaris were so unbelievable and we saw so many animals every time! The rest of the trip was just perfect too and we loved every second – best holiday ever! And the surprise helicopter ride and dinner at cape grace hotel blew my breath away, so good. Thanks so much again, we really appreciated all your help!” Sean and Corinne Keating, Sydney
“My wife and I have just returned from yet another memorable Seabourn cruise organised for us by Mary Rossi and Esther Fraser in particular. Esther has been organising cruises and other forms of overseas travel for more than four years for us and other members of our family and her unfailing advice, service and responsiveness have not only ensured that our trips have gone smoothly but, in each case, they have encompassed that little extra. Esther is always prepared to go the additional yard and she does so with good humour, patience and a great understanding of our likes and dislikes. No better example of her help and support occurred two years ago on a cruise ship when my wife had to be evacuated with a life threatening illness that resulted in major surgery and hospitalisation in Norway. Esther worked expertly and tirelessly to ensure we were able to return to Australia as smoothly as could be expected given the circumstances. She is the reason I recommend Mary Rossi Travel to friends and colleagues.
Bill Mackarell, Sydney
“Kate, this holiday has been amazing – thank you. The hotels are fantastic & the service has been absolutely fantastic – the extra benefits have been amazing. I have been so well looked after. The wine tasting at Lake Como was exceptional – with food to accompany the wine! A truly memorable holiday.”
Robyn Brook, Sydney
“You certainly are amazing and have gone above and beyond for us. You have provided outstanding service and we are extremely grateful for your wonderful attention to our needs”
Dianna Alcorn, Sydney
“Thank you Esther! The itinerary and supporting documents worked perfectly. It is just so good when a true professional is involved. Thank you again for organising me”. Barbara
“Thank you so much Gai for helping us organise and plan our holiday. We had a fabulous time. All hotels you booked for us were in great locations close to restaurants, bars, public transport and sights to see. We look forward to your help planning our future trips away”.
Kate and Bill
“Thank you very much for organising our trip to Likuliku….Everything just ran smoothly – thanks to you, we talked to other people staying at the resort who organised their own arrangements and things did not go so smoothly. We dropped, flopped, read, snorkelled, walked, slept, ate, kayaked, drank a few cocktails, slept some more and had an absolutely fabulous time…..Again thank you for everything including your perseverance and patience”
All right Gai, you’re a genius. We have just been sitting outside in the brasserie at the Grand Hotel in Bordeaux sipping “le white wine” and eating “le snack”. Prior to that we were at reception being upgraded to a Junior Suite (1200 euros a night according to the list on the wall), with free everything that moves in the hotel. The smiling concierge then got us a table at La Tupina – probably the most famous restaurant in the place, on a Saturday night. Anyway, thanks heaps and be assured that the Virtuoso brand is alive and well en Bordeaux. You’re a champion.
Phil and Robyn, Sydney
“As always your assistance and extreme patience in booking our trips is greatly appreciated. Tina, you’re the best without a doubt!”
David Gallaway, Sydney
“We had THE BEST HOLIDAY!!! There was not one hitch. We would happily book with you again. Thanks so much for everything Kate!”
“The trip was fantastic – the accommodation you secured for us was fabulous – we felt like locals – especially in Rome where our apartment was seriously about 10 metres from the Pantheon and across the road from the best coffee I have ever had in my life. Everything ran like clockwork so thank you for everything you did in making the arrangements. I will never leave Australian shores again without asking you (Mary Rossi Travel specialist Kate McLean) to arrange our holiday for us!!!
Fiona Reid, Sydney
“Thanks Tina for making ALL our holidays run so smoothly! We appreciate the tremendous effort you put into our arrangements”.
Cathy and David
“Our trip was perfectly planned from start to finish with consideration given to the diverse needs of my family as well as some practical suggestions to make things easier. Communication was brilliant and nothing was a drama – even when I had to change dates! Marcela is always friendly and professional and takes the time to ensure she understands what I am after before and during planning of the trip. Thanks again for helping me with another fabulous holiday!” G.P.
“Thank you for the wonderful job you have done with our trip. It has exceeded our expectation, looking forward to another.”
Maria and Victoria, Sydney
“In terms of using a travel agent, I hope the following outlines why it was so good to have you do our arrangements. We simply would not have found places as good, or got the value or stress relieving connections that we did without you. We will recommend you to anyone who’ll listen, and are grateful for your expert contribution. It is simply a naive fallacy to believe that something like the experience we had could have been put together over the internet without expertise such as yours.
Wayne Jeff, Sydney
“Thanks Tina for making ALL our holidays run so smoothly! We appreciate the tremendous effort you put into our arrangements.
Cathy and David, Sydney
“We just wanted to say thank you so much for helping to make our honeymoon so special. We had an amazing time and really appreciate the extra assistance while we were in Waikiki. We look forward to planning our next holiday with you”.
Paul and Cat, Sydney
“Hi Kate, I have so much travel planned this year – don’t know whether I’m coming or going. Thank you for all your assistance with our many trips. It would be impossible to stay on top of it all without you!”
Angela Whitbread Rossi, Sydney
“We are happy clients of Mary Rossi Travel. Esther’s enthusiasm for travel is obvious, and her knowledge and experience have been invaluable in helping us plan many memorable trips around the world. We look forward to future adventures with Mary Rossi Travel.. Kathleen and Michael Hamar, Mosman
“I wanted to thank you and Mary Rossi Travel for the superb service you have given me and my mother for our forthcoming cruise and holiday. Your responsiveness, professionalism and friendliness have been exceptional and I have already begun recommending you and Mary Rossi Travel to my friends and colleagues.
Andrew O’Connor, Sydney
“Thank you for your wonderful work this year and all the trouble you went to, to make our dream a reality. Thank you for your professionalism but most of all your friendship. Bernadette Phillips, NSW
“Since we moved to Mary Rossi Travel some 2 years ago, we have not looked back…They are a professional, honest and hard-working agency, always ensuring that our company receives the best in corporate travel. Vicki Grant, PA to MD – Namco Bandai Partners Australia Pty Ltd.
“The internet does not hold the same magic or provide the same excitement and anticipation of a new adventure which commences with a visit to your office. K.B, Sydney.
“I have not stopped telling our friends and anyone who will listen about Mary Rossi Travel. L Brenner, Bellevue Hill.
“It seems every suggestion you made was a winner. Thank you so much for your assistance and when we next go overseas I will definitely be contacting you”. Lynne Hunter-White, NSW.
“Simply sensational – we have ear-bashed our friends with many stories. Your recommendations were spot-on. Look forward to future travel to be organised by you. RV, Sydney.
“Just returned from our wonderful cruise with”Windstar” around the Greek Islands. Our expectations were more than exceeded. Thank you. Your assistance and recommendations were invaluable. Anne and Greg Fulcher, NSW.
“It has always been a delight to be involved with Mary Rossi Travel because of the lovely family atmosphere. Bob Hanley, NSW.
“Marcella, I cannot thank you enough for everything you have done to plan and prepare the most wonderful trip for us. Your attention to detail and the way you go above and beyond to create the most amazing holidays is incredible. You truly know how to make dreams become a reality for which I will never be able to thank you. I have loved our daily emails which I always looked so forward to opening and appreciate our friendship. I look forward to planning our next family holiday when we return. Again my heartfelt thanks for everything.” B.P. Bathurst
“Working with Marcela has been a real pleasure. She is knowledgeable and responsive. No question or request has been too hard for her”. P.H.